Terms & Conditions

PRIVACY & SECURITY

Silverdale Knitwear Ltd is committed to protecting the privacy of our site visitors and customers.
We will not sell your name, address, email address or credit card information to any third party.
Silverdale Knitwear Ltd will hold any information provided by you securely and will not disclose it unless required by law.
By purchasing from our site, you are agreeing to join our database for email updates and special promotions. Our emails will always have an unsubscribe option.

PRICING

All prices are in New Zealand Dollars and include 15% GST (Goods and Services Tax).
Payments from customers outside of New Zealand are required to pay by Credit Card in New Zealand Dollars. We do not accept any other currency.
Your card provider may apply charges for currency conversion. Silverdale Knitwear Ltd will not accept responsibility for any currency conversion charges.
Local import duties and taxes may apply in some countries when you receive your goods and will be the responsibility of the recipient to pay these.
Prices shown on this website are for online orders only and do not apply to purchases made through any of our stockists.

PAYMENT

We accept Visa and Mastercard.
Payment by credit card will be redirected to an encrypted DPS Payment Express gateway where you will be asked to enter your credit card details.

DELIVERY

Free worldwide delivery.
Please allow 1-4 days for deliveries within New Zealand.
Please allow 3-7 days for deliveries to Australia.
International deliveries (outside of New Zealand & Australia) will be made by airmail and can take up to 14 days.
Once your order is processed you will receive an email with tracking details for your package.
Local import duties and taxes may apply in some countries when you receive your goods and will be the responsibility of the recipient to pay these.

RETURNS

You can return any item to us in original condition, unworn and with all labels attached within 14 days of receipt and we will refund or exchange it for you.
For customers based outside of New Zealand please contact us regarding your return within 10 days of receipt of goods and we can arrange a longer return period.
The goods are your responsibility until they reach our warehouse. We recommend using a service that allows you to track your goods and insures you for the value of the goods you are returning.
Please allow five working days for returns to be processed.
Please choose carefully when purchasing sale items as no credits, refunds or exchanges will be made on sale goods.

Please send returns to:

Silverdale Knitwear Ltd
Online Returns
102 Cambridge Street South
Levin 5510
New Zealand

 

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